Vilka nyttjar du "Matti", vilken upptid "garanterar" de
Neureal. "Neureal guarantees network and server availability of 99.5% in a given billing month (based on customer's signup date; 3.6 hours downtime per month), excluding scheduled maintenance. /.../ We will credit customers' accounts 10% of the monthly fee for each additional hour of downtime (up to 100% of customer's monthly fee)."
- och vilken nertid har de faktiskt haft det senaste året?
Jag: [Oct 10, 2003 8:23:46 AM] "Hi, PHP is down."
Neureal: [Oct 10, 2003 8:52:20 AM] "This was due to some work that we were doing on the server. I apologize for any inconvenience."
Neureal: 2003-11-26 22.58 "Tomorrow, November 27,2003 we will be performing scheduled maintenance on your server. We expect a minor downtime of 20-30 minutes."
Jag: 2004-01-05 12.36 "Hi, the MySQL server x.x.x.x is not responding, phpmyadmin says "too many connections". My username is x."
Neureal: 2004-01-05 14.28 "This issue has been resolved. Please accept our apologies for any inconvenience this may have caused."
Den faktiska nertiden har självklart varit större än vad breven ovan visar, men det har inte handlat om speciellt många minuter per månad.