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>This is just so priceless, and so easy to see happening, customer
>service being what it is today.
>
>A lady died this past January, and Citibank billed her for February and
>March for their annual service charges on her credit card, and then
>added late fees and interest on the monthly charge. The balance had been
>$0.00, now is was somewhere around $60.00.
>
>A call was placed to Citibank:
>
>Me: "I am calling to tell you that she died in January."
>
>Citibank: "The account was never closed and the late fees and charges
>still apply."
>
>Me: "Maybe, you should turn it over to collections."
>
>Citibank: "Since it is 2 months past due, it already has been."
>
>Me: So, what will they do when they find out she is dead?"
>
>Citibank: "Either report her account to the frauds division or report
>her to the credit bureau, maybe both!"
>
>Me: "Do you think God will be mad at her?"
>
>Citibank: "Excuse me?"
>
>Me: "Did you just get what I was telling you--The part about her being
>dead?"
>
>Citibank: "Sir, you'll have to speak to my supervisor."
>
>Supervisor gets on the phone:
>
>Me: "I'm calling to tell you, she died in January."
>
>Citibank: "The account was never closed and the late fees and charges
>still apply."
>
>Me: "You mean you want to collect from her estate?"
>
>Citibank: (Stammer). "Are you her lawyer?"
>
>Me: "No, I'm her great nephew." (Lawyer info given)
>
>Citibank: "Could you fax us a certificate of death?"
>
>Me: "Sure." (Fax number is given)
>
>After they get the fax:
>
>Citibank: "Our system just isn't setup for death. I don't know what
>more I can do to help."
>
>Me: "Well, if you figure it out, great! If not, you could just keep
>billing her. I don't think she will care."
>
>Citibank: "Well, the late fees and charges do still apply."
>
>Me: "Would you like her new billing address?"
>
>Citibank: "That might help."
>
>Me: "Odessa Memorial Cemetery, Hwy 129, plot number 69."
>
>Citibank: "Sir, that's a cemetery!"
>
>Me: "What do you do with dead people on your planet?"